Terms and Conditions

  1. Fees

All fees are agreed with the client before any work begins. Fixed sum, call-off arrangements, day, half-day and hourly rates are all negotiable.

  1. Expenses

All directly attributable expenses including travel and other disbursements will be charged to the client unless otherwise agreed.

  1. Invoices

Clients will be invoiced monthly for work completed during that month. No VAT.

  1. Payment Terms

Terms of payment are net 30 days by cheque or direct debit. The right is reserved to charge interest on late payment of invoices and claim compensation for debt recovery costs.

  1. Changes

Cancellations within 5 working days of the planned date will be charged at the full rate, within 10 working days, 50% of the full rate and 15 working days, 25% of the full rate – unless re-scheduled within the same month.

  1. Client Protection

Professional indemnity and public liability insurance are maintained for up to £5 million.

  1. Professional Codes of Conduct

There is a commitment to providing clients with a high-quality service, supported by adherence to the following professional codes of conduct: The Association of Coaching, The Coaching Academy (approved by the International Coach Federation), The Chartered Institute of Personnel & Development, and The Institute of Employability Professionals (copies available on request).

  1. Confidentiality

The content of meetings and internal documents will not be revealed to any third party unless the client gives explicit permission.

In relation to one-to-one coaching, the limits to this confidentiality are if anything illegal or anything that might compromise the coaching relationship emerges. No report to the sponsoring organisation on the proceedings or on the coachee will be given (unless explicit permission from the coachee), in line with The Coaching Academy’s Code of Conduct.

  1. Boundaries

The client is aware that one-to-one coaching is in no way to be construed as psychological counselling or any type of therapy. Coaching results are not guaranteed. The client engages in the coaching relationship with the full understanding that they are responsible for creating their own results.

  1. Data Protection

All written and electronic records relating to individual coaching sessions and any personal data relating to people development interventions (such as 360-degree feedback and psychometric assessment reports) are stored securely and only for use within the duration of the contract after which they are destroyed or deleted. We are registered with the UK Information Commissioner’s Office and complies with GDPR regulations (see also our Privacy Policy).

  1. Intellectual Property Rights

Documents that have been commissioned specifically by a client and for which a fee is paid are the copyright of the client although the ideas behind them remain the property of David Shindler.

  1. Law

These terms shall be governed by and construed in all respects in accordance with English Law.